C_TFIN22_66資格問題集、C-TCRM20-72
NO.1 There are several Interaction Center (IC) functions that help agents to work effectively withinthe IC application.Which of the following features are related to agent guidance?Note: There are 2 correct answers to this question.A. Knowledge article routingB. Service-level workflowsC. Interactive scriptingD. Intent-driven interactionAnswer: C,DSAPクエリC-TCRM20-72C-TCRM20-72模擬練習NO.2 SAP ERP material master data can be loaded into SAP CRM product master data using CRMMiddleware.W[...]