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Topics for the OS X Yosemite Troubleshooting Exam (9L0-066)
Learn what topics are on the OS X Yosemite Troubleshooting Exam (9L0-066).

9L0-066 Basics
The exam is open resource. This means you may use resources such as Apple Service Articles, AppleCare Service Training in ATLAS, and the Apple public support site to answer the questions and pass the exam.
GSX access is recommended but not required in order to pass this exam. Test takers will need to use Apple public support articles listed in the Learning Resources sections of the training courses in ATLAS to answer some of the exam items.
This exam has 65 scored items and you have two hours to complete it. A passing score is 80%.
Exam Topics
  
Family Sharing (2 items)
Using supplied scenarios, describe how to evaluate and isolate issues with iTunes devices.
Peripherals (5 items)
Describe how to evaluate and isolate connectivity issues with peripherals on Apple products.
Accounts and Permissions (5 items)
Describe how to evaluate and isolate permissions issues in OS X Yosemite.
Time Machine (5 items)
Describe the functions and benefits of Time Machine.
Based on supplied service scenarios, identify the troubleshooting procedures recommended by Apple.
Security and Privacy (5 items)
Describe how to evaluate and isolate security and data privacy issues with OS X-based systems.
Startup Process (5 items)
Describe how to evaluate and isolate OS X startup issues to determine the correct resolution to those types of issues.
File System (5 items)
Describe how to evaluate and isolate file system issues.
Spotlight (1 item)
Describe how to evaluate and isolate Spotlight issues.
Installation (5 items)
Describe how to evaluate and isolate installation issues.
Recovery (4 items)
Describe how to use Apple procedures and utilities to successfully recover an installation of OS X on a system.
Apps (5 items)
Describe how to evaluate and isolate app issues with OS X-based systems.
Troubleshooting Tools and Techniques (6 items)
Describe how to apply systematic troubleshooting methodology to correctly evaluate and isolate a given issue with an OS X-based system to determine the correct resolution to the issue.
Networking (5 items)
Describe how to evaluate and isolate network and wireless connectivity issues with OS X-based systems to determine the correct resolution to those types of issues.
Describe how to configure and set-up a wireless network using an Apple wireless product so that client devices can successfully access services on that network.
iCloud (5 items)
Describe how to evaluate and isolate connectivity issues with iCloud-supported devices to determine the correct resolution to those types of issues.
Continuity (2 items)
Describe how to evaluate and isolate connectivity issues with iCloud-supported devices to determine the correct resolution to those types of issues.
Last Modified: May 5, 2015